The first step is deciding you want to stop or avoid a war, that you are willing to sit down with the other party and work things out. You don't have to know how to do this, that is our job.
When phoning The Resolution Group, you will be connected with one of our mediators who will answer any questions you may have and will then complete a telephone intake with you. This includes questions regarding the nature of your dispute, your goals for entering the mediation process and the other party’s interest in attending mediation. You will be provided with a copy of the Agreement to Mediate to review prior to your initial meeting with your mediator and fees will be discussed.
After your initial intake, your mediator will meet with you separately for a confidential and comprehensive intake and pre-mediation session. At that meeting, you will pay your initial retainer fee and the mediator will review the fees with you.
Once both of you have completed your pre-mediation sessions, the mediator will coordinate your first session at a time and date that is convenient for all parties. A mediation session is typically 2 to 3 hours in length and is focused on the agenda developed by the parties. Based on that agenda, the parties are supported in an open dialogue in which you can build an understanding of what matters to each of you and, from there, come up with agreements that work for all involved. If agreements are made in this session and the dispute has been resolved to everyone’s satisfaction, the mediator will draft a Mediated Agreement summarizing your decisions. Often, parties will need more than one session to resolve more complex disputes. In those cases, the mediator will draft your Mediated Agreement after your final session.